Planet Pets respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you contact us, use our services or visit our website. 

1. Who we are 

Planet Pets provides dog walking, puppy visits, cat visits and home boarding services in Bramhall, Cheadle Hulme, Woodsmoor, Hazel Grove and Woodford. 

For the purposes of data protection legislation, Planet Pets is responsible for the personal information we collect and use. 

If you have any questions about this Privacy Policy or how your information is used, please contact us: 

Email: lisa@planetpetsuk.co.uk 
Website: www.planetpetsuk.co.uk 

2. Information we collect 

We may collect information that you provide to us when you contact us, complete a consultation form, make an enquiry or book our services. 

• This may include: 
  Your name 
  Your address 
  Telephone number 
  Email address 
  Emergency contact details 
  Information about your dog or cat, including their name, age, breed and behaviour 
  Information about your pet’s routine, feeding requirements and care needs 
  Veterinary contact details 
  Relevant information about your pet’s health or medication where this is necessary for their care 
  Payment and booking information 
  Information contained in messages or correspondence between you and Planet Pets 

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type and information about how you use the website. This may be collected through cookies or similar technologies. 

3. How we use your information 

• We use your information to: 
  Respond to enquiries 
  Arrange and provide our pet care services 
  Contact you regarding bookings and appointments 
  Understand your pet’s individual needs and provide appropriate care 
  Contact you or an emergency contact if necessary while caring for your pet 
  Contact your nominated veterinary practice where this is necessary for your pet’s welfare and in accordance with your instructions 
  Process payments and maintain business records 
  Communicate important information about our services 
  Maintain appropriate records relating to our services 
  Deal with complaints, queries or disputes 
  Comply with our legal and regulatory obligations 
  Maintain and improve our website and services 

We will only use your information for purposes that are relevant to our business and reasonably expected by you. 

4. Our lawful basis for using your information 

Depending on the circumstances, we rely on one or more of the following lawful bases: 

Contract: where we need your information to arrange or provide the services you have requested. 

Legitimate interests: where it is necessary for us to operate and manage our business, communicate with customers, maintain records and protect our business, provided that our interests do not override your rights. 

Legal obligation: where we are required to keep or provide information to comply with the law. 

Consent: where we ask for your permission to use your information for a particular purpose and you have given that permission. 

Where we rely on consent, you can withdraw it at any time. 

5. Information about your pet 

Some information about your pet may relate to their health, medication or veterinary care. 

We only collect and use information that is reasonably necessary to provide safe and appropriate care for your pet. 

You should ensure that the information you provide to us is accurate and kept up to date. 

6. Who we share information with 

We do not sell or rent your personal information. 

We may share information where this is necessary to provide our services or comply with legal obligations. 

• This may include: 
  Your nominated veterinary practice, where necessary and authorised 
  Payment providers where required to process payments 
  Website, hosting and IT service providers who help us operate our website and business systems 
  Professional advisers where reasonably necessary 
  Government bodies, regulators or law enforcement where we are legally required to do so 

We only share information that is reasonably necessary for the relevant purpose. 

7. How we protect your information 

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure. 

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. 

8. How long we keep your information 

We only keep personal information for as long as we reasonably need it for the purposes for which it was collected, including providing services, maintaining business records, dealing with queries or complaints and meeting legal or accounting requirements. 

When information is no longer required, we will securely delete or dispose of it where appropriate. 

9. Your rights 

• Depending on the circumstances, you have rights under UK data protection law, including the right to: 
  Ask for a copy of the personal information we hold about you 
  Ask us to correct inaccurate or incomplete information 
  Ask us to delete information where there is no good reason for us to continue holding it 
  Ask us to restrict how we use your information in certain circumstances 
  Object to certain uses of your information 
  Withdraw consent where we are relying on consent 
  Request information in a portable format where applicable 

To exercise your rights, please contact us using the details above. 

10. Cookies 

Our website may use cookies and similar technologies. 

Cookies can be used to make the website work properly, understand how visitors use the website and improve the website. 

Where cookies require your consent, we will ask for this before using them. 

You can also manage cookies through your browser settings. 

11. Third-party websites 

Our website may contain links to other websites, including social media or third-party services. 

We are not responsible for the privacy practices or content of those websites. We recommend checking their privacy policies before providing them with your personal information. 

12. Changes to this Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. 

The latest version will be published on our website. 

13. Complaints 

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue. 

You also have the right to complain to the Information Commissioner’s Office (ICO). 

Information about making a complaint is available from the ICO at: 
https://ico.org.uk/make-a-complaint/ 

14. Contact us 

If you have any questions about this Privacy Policy or how Planet Pets uses your information, please contact: 

Planet Pets 
Email: lisa@planetpetsuk.co.uk 
Website: www.planetpetsuk.co.uk